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The biggest reset in a decade. Treat it like one.
Coles and Woolworths are reducing range, resetting terms and rebuilding their offer at the same time. Through the Customer Offer Reset and Supplier Partnership programs, suppliers are being asked to renegotiate the whole relationship at once, at a scale and intensity most teams have not faced before. This workshop prepares your people to walk in ready.
WHY NOW
The rules of the review have changed.
The 2026/2027 reviews are not business as usual. Retailers are cutting range complexity, lowering shelf prices, shifting spend toward everyday low pricing and resetting entire commercial packages in a single conversation. The supplier who treats it as a routine line review is the supplier who loses ground.
The retailer playbook
A clear read on the strategies and levers behind the 2026 reviews, so nothing in the room takes you by surprise.
The Grocery Code, used well
When and how the Food and Grocery Code supports your position, and how to raise it without breaking the relationship.
A position you can defend
How to structure your commercial case and hold it under pressure, rather than giving ground a piece at a time.
A tailored playbook
A negotiation plan built on your own data and categories, ready to take into the review.
WHAT YOU WALK AWAY WITH
A plan, not just a warning.
A plan, not just a warning.
WHY NEXTGEN
Built from the reviews already underway.
This program comes from hands-on work with suppliers through the current round of reviews, including the Woolworths Customer Offer Reset pilot. We have distilled what retailers are actually doing across the table into guidance your team can act on, practical, current and specific to the negotiations in front of you.
2026 retailer priorities
What Coles and Woolworths are trying to achieve this year, and what each shift means for you.
Strategy and trade-offs
Where to hold, where to move, and what to protect at all costs.
How retailers negotiate
The tactics, sequencing and pressure points behind the reviews.
The Code in practice
The provisions that matter most, applied to the situations you will actually face.
Managing the negotiation
Staying composed and in control through a long, high-stakes process.
Escalation pathways
Your options when a negotiation stalls, and how to use them well.
INSIDE THE DAY
What we cover.
HOW IT RUNS
Run in-house, built on your data.
The workshop is delivered on-site for your commercial team, using your real categories and numbers so the day is about your reviews, not generic examples. Every participant leaves with a plan, and you receive one-on-one feedback on your retailer engagement plan after the workshop.
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